Frequently Asked Questions (FAQ)
1. What are the KeTIBA Awards?
The Kenya Travel Industry Business Awards (KeTIBA) are annual awards organized
by the Kenya Association of Travel Agents (KATA) to recognize and celebrate
excellence in the Kenyan travel industry. These awards honor travel agents and
industry suppliers who demonstrate innovation, customer service excellence, and
contribute significantly to the industry.
2. Who is eligible to participate in the KeTIBA Awards?
All verified KATA members, which include travel agencies and industry suppliers
such as airlines, hotels, technology providers, and insurance companies, are eligible
to participate in the KeTIBA Awards.
3. What are the award categories?
The KeTIBA Awards include categories for:
ï‚· Best Travel Agency Awards (e.g., Best TMC, Best Mid-size Travel Agency,
Best Small Travel Agency)
ï‚· Best Travel Industry Suppliers (e.g., Best International Airline, Best
Business Hotel, Best Safari Lodge)
ï‚· Individual Achievement Awards (e.g., Lifetime Achievement Award, Best
Travel Consultant)
4. How can I nominate a business or individual for an award?
KATA members and industry suppliers can nominate businesses or individuals
through the online portal on the KeTIBA website. Each category has specific
nomination criteria, and nominations are based on performance indicators like
service quality, customer satisfaction, innovation, and overall industry impact.
5. What is the nomination process?
The nomination process is peer-reviewed:
ï‚· Travel Agencies nominate their preferred industry suppliers (hotels, airlines,
etc.).
ï‚· Industry Suppliers nominate their preferred travel agencies.
ï‚· Nominations are made through an online portal, and an audit firm verifies all
nominations to ensure eligibility and compliance.

6. What criteria are used to select nominees and winners?
Nominees and winners are selected based on key performance indicators such as:

ï‚· Quality of Service
ï‚· Customer Satisfaction
ï‚· Creativity and Innovation
ï‚· Contribution to the growth of the travel industry in Kenya
7. How many nominations can each KATA member or supplier make?
Each KATA member and supplier is allocated a specific number of nomination slots:
ï‚· Category A members: 5 slots
ï‚· Category B members: 4 slots
ï‚· Category C members: 3 slots
ï‚· Category D members: 2 slots
ï‚· Category E members: 1 slot
ï‚· Suppliers: 5 slots
8. Who verifies the nominations and selection process?
An independent audit firm verifies the nominations and oversees the entire selection
process to ensure transparency, fairness, and compliance with the award guidelines.
9. When and where will the winners be announced?
The winners of the KeTIBA Awards will be announced at the KeTIBA Gala Night,
scheduled for December 11, 2024, at a premier venue in Nairobi.
10. Can participants sponsor the event?
Yes, participants can sponsor the KeTIBA Awards. While sponsorship opportunities
are open to all interested businesses, including participants, we ensure impartiality
by maintaining a transparent nomination and selection process supervised by an
independent audit firm. Sponsorship options are also available for non-participating
businesses, organizations, and government agencies, providing a variety of ways to
support and engage with the event.
11. Who attends the KeTIBA Gala Night?
Guests at the gala include KATA members, industry suppliers, government
representatives, sponsors, partners, and media personnel and is also open to public.

What are the registration details and charges for the 2024 KeTIBA Awards
Gala?
The 2024 KeTIBA Awards Gala will be held on December 11, 2024, from 6:00 PM to
11:00 PM at the Safari Park Hotel and Casino, Thika Road. The theme for this year’s
event is ;Celebrating Excellence and Elevating Standards in Travel.; Join us to
honor exceptional contributions within the travel industry.
Charges:

ï‚· KATA Members: Kshs. 7,500 per person | Kshs. 70,000 for a table of 10
ï‚· Non-KATA Members: Kshs. 10,000 per person | Kshs. 90,000 for a table of
10
Registration deadline: December 5, 2024.
Dress Code: Black with a touch of Gold

12. What benefits do KeTIBA award winners receive?
Winners receive a trophy and a certificate of excellence, as well as increased
visibility, enhanced credibility, and recognition for their contributions to the industry.
This recognition also sets a standard for best practices, encouraging continuous
improvement across the sector.
13. How can I get more information about the KeTIBA Awards?
For more information, please contact the Kenya Association of Travel Agents (KATA)
through the KeTIBA Awards website or reach out via email: ketiba@katakenya.org or
Call us on: 0792 000 835